Reviews
With over 30 years of experience in the restoration industry, 911 Restoration has accumulated a large portfolio of satisfied customers eager to share their positive experience with you.
Since we provide a very vast array of services, our customers vary and include all personal, business and government entities:
- Celebrities and VIPs
- Property owners, managers and tenants
- Management companies and large complex building owners
- Big corporations, insurance companies and banks
Angel McKissack 11th of March 2021
911 Restoration and in particular Chris Poulin GM is truly the most professional, responsive and caring company I have ever worked with. I found myself in a very unpleasant situation having discovered mold in my apartment. I called 911 Restoration based on the reviews and Chris immediately returned my call, let me know he was just finishing a job at the other end of town and that he would be over in an hour. Chris called as he was on his way and arrived within 45 minutes from the time I initially called. He thoroughly inspected my apartment, offering information and advice while taking measurements, readings with his instruments and numerous pictures. I later found it necessary to call him that evening requesting a rush on the report and estimate as the mold was affecting mine and my dog’s health and we needed to find emergency housing. He was so kind and empathetic and he turned the report around to me within 24 hours. The report was meticulously detailed and he offered and I called with some questions which he thoroughly answered. It’s been a very difficult time and experience and Chris understood that and I will always be so grateful for his service and support. I do not usually write reviews and I am standing in a mess of hurried packing, but if anyone has a chance to read this Please call Chris and 911 Restoration. You will be extremely satisfied! Thank you again Chris!!!- Andy Eissinger
15th of March 2023
Cannot say enough good things about these guys. I originally called a competitor, but a week later and no return call. 911 returned my call in 5m and drove all the way out to Smith Valley a few days later. Chris spent quite a bit of time doing an inspection and ended up not charging us an inspection fee since there was really nothing for them to do as far as mold remediation. He was honest and very professional. Hands down the only business I would use in the future!!! 
Bruce Daniel 6th of July 2023
911restoration of Tahoe is a company I would definitely use again if needed. I came in contact with about 8 of their employees during the water mitigation procedures. Each person was respectful, courteous, helpful and were fast in getting the job completed. The supervisor of the project, Kris Strange, thoroughly knew his subject, did an excellent job of keeping me informed and didn't perform any demolition beyond that which was needed. Their preparation and clean up work was outstanding. Thanks to Chris P., the owner and his crew for a job well done.
